Our Policies
At Knox Grocery, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we’ve developed clear store policies that outline everything you need to know about how we operate and run our business. Read the following sections to find out more about how we provide the best customer experience for our shoppers.
In-Store Pickup
All You Need to Know
You are more than welcomed to call in pizza orders and deli meat orders ahead of time and they will be available for pickup at within a 10-20 minute window. The time depends on the volume of customers inside of the store at the time that you place your order.
Returns
Important Information
We strive to satisfy our customers the first time around. If you have to return a product, please have all the parts and the original packaging that is associated with the item. Depending on the condition of the product you may or may exchange, refund, or receive an in-store credit.